Who we are
At Ceylon Advisor, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel services.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal and non-personal information in the following ways:
Personal Information
When you interact with our website or services, you may voluntarily provide:
- Full name
- Email address
- Phone number
- Country of residence
- Travel preferences and inquiry details
- Booking and payment-related information (processed securely via third-party providers)
Non-Personal Information
We may automatically collect:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Referring URLs and usage data
This information helps us improve website performance and user experience.
2. How We Use Your Information
We use the collected information to:
- Respond to inquiries and travel requests
- Process bookings and provide travel services
- Communicate important updates, confirmations, or support messages
- Improve our website, services, and customer experience
- Send promotional content or offers (only if you opt in)
- Comply with legal and regulatory obligations
3. Cookies and Tracking Technologies
Ceylon Advisor uses cookies and similar technologies to:
- Enhance website functionality
- Analyze website traffic and performance
- Remember user preferences
You can choose to disable cookies through your browser settings; however, some features of the website may not function properly.
4. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only with:
- Trusted service providers (hotels, transport providers, tour guides) to fulfill your travel arrangements
- Payment gateways and booking platforms for secure transactions
- Legal authorities when required by law
All third parties are required to protect your data and use it only for authorized purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against:
- Unauthorized access
- Alteration or disclosure
- Loss or misuse
While we strive to protect your data, no method of transmission over the internet is 100% secure.
6. International Visitors
Ceylon Advisor operates in Sri Lanka and serves travelers from around the world. By using our website, you consent to the transfer and processing of your information in accordance with this Privacy Policy.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing communications
- Request data portability
To exercise these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. Ceylon Advisor is not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies separately.
9. Children’s Privacy
Ceylon Advisor does not knowingly collect personal information from children under the age of 13. If you believe that a child has provided personal information, please contact us immediately.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us: